This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane. You will then get a form to fill out with your issue. If you have a Southwest points issue for something other than the Southwest shopping portal - perhaps booking a hotel room through Southwest’s web site or renting a car through Southwest - go to the main Southwest website at and select Contact Us at the bottom left.Ĭlick Contact Us and then Send us an Email Message. Remember to allow 15 days for the points to post before you contact Southwest Airlines. There you’ll be presented with a form where you can fill out all the details about the transaction for which you are expecting points. Rather than try and call Southwest about a problem with Southwest points, I’ve found it much simpler and quicker to be in touch with Southwest customer service online.įor problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us. If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for! Southwest Airlines Twitterĭirect message Southwest with a comment or question on their Twitter account – Southwest Airlines Mailing AddressĪnd lastly, if you just need to do it the old-fashioned way, you can write to Southwest atĭallas, Texas 75235 What to Do If You Didn’t Get Your Southwest Points Send a message via Facebook Messenger to Southwest’s Facebook account with questions or comments you might have. If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. You have 2 options to chat live with a Southwest customer service rep. The following link will take you to the Southwest website, where you’ll click on Email us as shown below – Southwest website. Southwest Baggage – (Delayed/Damaged/Lost/Left Something on the plane) – 1-88 Southwest Airlines Email If you left an item at a TSA Checkpoint – 1-86 General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-80 Southwest Airlines Contact Info: Phone Numbers You will need to provide your hotel booking confirmation number and PIN when you call.By subscribing, I consent to receiving emails. If you have any additional questions, please call 1-88. You book using special membership rates, frequent stayer rates, loyalty points, any rewards programs or special promotions made available by the accommodation provider.The other deal is offered through a website that does not reveal which property or accommodation type you’ll be staying at until after you’ve booked.You booked a “Points Plus Property” on.The conditions of your booking with still allow penalty-free cancellations and modifications.Īdditionally, it is important to note that the Best Price Guarantee offer does not apply if:.The cancellation policy and booking conditions (including the cancellation policy, meal plan, package offer, etc.) are the same.Has identical check-in and check-out dates, room type and property.It’s the same property and accommodation type.The other deal is subject to the same booking conditions and identical to the reservation you made on.The other deal is bookable online and still available when the Customer Care Team checks.You contact immediately after booking (it must be at least 24 hours before your check-in date) with all the details of the other deal, including a link to the offer on the website and the exact price being quoted.They may be able to match the price of the other deal if: If you find a lower rate for your reservation, you can contact the Customer Care Team right away. When you book a hotel via, we want to make sure you’re receiving the best rate possible. We’ve partnered with to offer you the convenience of shopping for all your travel needs in one place, as well as the opportunity to earn Rapid Rewards points for qualifying stays.
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